Software systems making life easy for Leads 2 Trade members  

Software integration at a leading provider of double-qualified home improvement sales leads is proving invaluable for installers. 

Leads 2 Trade, which provides high-quality double glazing, conservatory and conservatory roof replacement leads for its members from its portfolio of consumer websites, has continually refined its lead delivery, culminating in its premium ‘no pitch, no fee’ appointment booking lead service. 

Alongside that, the company has had to develop its software systems too, helping to make the sales process as easy as possible for members, and both the installer and consumer are kept informed every step of the way through Leads 2 Trade’s integrated software.  

Andy Royle, co-founder and MD of Leads 2 Trade, explained: “Once the lead has been qualified and appointed our team confirm a date and time for the appointment and communicate with our members and the consumer throughout the journey through our updated members area dashboard. 

“It also features a shared diary booking system we use to book and confirm the appointments and surveys. Prior to the visit from our automated systems also send a confirmation SMS to consumers and suppliers with updates and reminders, they can also go online and request an alternative time and date, much like you can with your parcel delivery service, so everything is transparent.” 

“If the consumer wants to cancel an appointment, they can do so by responding via SMS or contacting our in-house Customer Service Team, the supplier doesn’t even have to return the lead this is automatically credited to their account with the cancellation communicated to them, so no wasted journeys.  All of this is in real time and is readily available via our Leads 2 Trade App our members also have access to, as well as their members area dashboard which displays all their leads, appointments, invoices, and statements.”  

To join Leads 2 Trade’s Trusted Network, click here or call 0800 124 4308

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