Member Help

Can I reject a lead?

You may reject a sales lead within 72 hours of us sending it, if it meets any of the following conditions:

  • The customer has changed their mind. The qualified criterion does not match when you call the customer.
  • You are unable to contact the customer after 72 hours from receipt of the lead.
  • The lead is a duplicate of one received from another source (proof required).
  • The customer requirement is not within the next 6 months.

Lead rejections are managed within your online dashboard. To reject a lead, simply login to your account dashboard within 72 hours of receipt and reject the lead within the specified reasons. Our rejections team will then pick this up and contact the customer where necessary.

If you cannot find your answers here please send us a message and we will try to help.

You could be receiving leads in 24 hours.